Frequently Asked Question

Questions and Answers

We’ve compiled a list of frequently asked questions to assist you. Should you require further clarification, please don’t hesitate to contact our support team.

Thank you!

Questions and Answers

What is the address of the hotel?

Schwarzstraße 5-7, A-5020 Salzburg, Austria

Does the hotel offer an airport shuttle service?

We are pleased to offer you our transfer services from the airport or train station for a fee .To book your transfer please contact us under portier.salzburg@sacher.com

What time is check-in?

Check-in starts at 3 pm.

What time is check-out?

Check out time is until 12 pm.

What time is breakfast served?

Daily from 07:00 to 10:30

What are the opening hours of the restaurants?

Restaurant Zirbelzimmer: during special events, please check under https://www.sacher.com/en/restaurants/zirbelzimmer/

Sacher Grill: Monday to Sunday: 12:00 pm to 2:00 pm and 6:00 pm to 9:00 pm

Sacher Bar: Monday – Sunday: 4:00 pm to 12:00 am

Café Sacher Salzburg : Monday to Sunday: from 08:30 a.m. to 10:00 p.m.

What is the child policy?

Children up to 16 years stay without charge in the same room as their parents.

Additional beds are available from the Junior Suite upwards.

Where can I park?

We provide a valet parking service for our valued guests.

What are the opening hours of the health club?

Our Sacher Health Club is open for hotel guests upon request from Monday until Sunday.

Does the hotel have a swimming pool?

Unfortunately, we don’t have a swimming pool on site.

Does the hotel offer WIFI?

WiFi is available in all areas and is free of charge.

Don't hestitate to send us your upmost burning questions. We'll be glad to answer them.